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ServiceTitan logo and stock chart illustrating shares falling after weak guidance
Photo: Reuters via Investing.com

ServiceTitan Stock Sinks 17% After Weak Guidance

GlobeNewswire (ServiceTitan IR)2 min read6 sources

Why is ServiceTitan stock down today?

ServiceTitan (TTAN) stock fell 17% Wednesday after the home-services software company issued weak third-quarter revenue guidance and its longtime sales chief announced he is stepping down.

Key numbers

Q2 Revenue$292.8M+21% YoY
Adjusted (Non-GAAP) EPS$0.40vs $0.35 est.; GAAP loss was $(0.26)/share
Q3 Revenue Guidance$285M-$287Mbelow ~$288M est.
Gross Transaction Volume$26.8B+17% YoY, down from 19%
Stock Move-17% to -18%after-hours/premarket; deepened intraday (per [5])
Market Cap~$5.5Bdown from ~$7.4B pre-earnings

What happened

ServiceTitan (TTAN) stock fell 17% Wednesday after the home-services software company issued weak third-quarter revenue guidance and its longtime sales chief announced he is stepping down. Second-quarter revenue actually beat estimates, rising 21% to $292.8 million, with adjusted profit of 40 cents a share topping forecasts. But its third-quarter outlook of $285 million to $287 million fell short of Wall Street's roughly $288 million estimate, and growth in transaction volume flowing through its platform slowed to 17% from 19% a year earlier. The company also said sales chief Ross Biestman is stepping back after nearly a decade, handing the role to veteran Rikus Pretorius.

Why it matters

ServiceTitan makes the software that plumbers, electricians and HVAC companies use to schedule jobs, send invoices and get paid, so its results are a read on how much work smaller trade businesses are landing right now. The slowdown in transaction volume suggests those contractors are seeing fewer jobs, not just tighter budgets, which is a warning sign for the broader home-services economy. Investors also reacted to the abrupt sales-leadership change days before a new quarter begins, adding uncertainty on top of the weaker outlook.

Who this affects

Marketbearish
Low impact
Vertical-software peers Toast and Procore dipped in sympathy trading.
Companybearish
High impact
ServiceTitan shareholders saw shares hit fresh 52-week lows.
Competitorsneutral
Low impact
Rivals largely unaffected; ServiceTitan's guidance cut is company-specific.
Industrymixed
Medium impact
Slower job growth at trade contractors signals cooling demand.

ServiceTitan vs Procore, Toast, Samsara

ServiceTitanTTAN$5.5B-29%39x+21% YoY
Procore TechnologiesPCOR$8.3B-2.4%27x+15% YoY
ToastTOST$18.8B-2.3%21x+23% YoY
SamsaraIOT$22.3B-5.0%45x+30% YoY

As of 2026-09-09

How we got here

  1. ServiceTitan reports Q2 revenue up 21%, issues weak Q3 guidance after market close

  2. Company announces CRO Ross Biestman stepping back, Rikus Pretorius named successor

  3. Shares open sharply lower, losses deepen through the trading session

  4. Canaccord cuts price target to $90 from $105, citing GTV deceleration

What to watch

  • Fiscal Q3 results to test whether the guidance cut was one-offDecember 2026
  • Rikus Pretorius formally takes over as chief revenue officerQ4 FY2027
  • Whether existing-customer job growth and GTV growth reaccelerate from 17%Ongoing

Educational content only. Not investment advice.

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